Question 1

How long does delivery take?

Accepted Answer

Most orders leave our partner warehouses within 1–2 business days and arrive in 3–7 business days. Larger items such as beds and scratching towers can take up to 10 days.

Question 2

Do you ship internationally?

Accepted Answer

Yes. We ship to most countries. Delivery estimates and any duties are shown at checkout before you pay.

Question 3

How much is shipping?

Accepted Answer

Shipping is a flat $5.95, and completely free on orders over $49.

Question 4

Can I return something my pet didn't like?

Accepted Answer

Absolutely. You have 30 days from delivery to return any item, even lightly used — we know pets are picky. Just start a return from your order confirmation email.

Question 5

How do I choose the right collar or harness size?

Accepted Answer

Every product page lists a measurement guide. Measure your pet's neck or chest with a soft tape and add two fingers of room. If you're between sizes, size up.

Question 6

Are your products safe for small pets?

Accepted Answer

Each listing states the recommended size and species. Toys with small parts are marked and should always be used with supervision.

Question 7

Where do your products come from?

Accepted Answer

We source through vetted suppliers and import each product ourselves. Every item is quality-checked and described honestly, including realistic delivery windows.

Question 8

How do I track my order?

Accepted Answer

Use your order number on our tracking page, or open the link in your shipping confirmation email.

Question 9

Is checkout secure?

Accepted Answer

Yes. Payments are processed by an encrypted payment provider and card details are never stored on our servers.

Frequently asked questions